Tullow Aide Service Desk

Welcome! You can raise a Tullow Aide Service Desk request from the options provided.

What can we help you with?

Scanning

{"xsrfToken":"eae390d1d5a545d5681777771208244eca00a6f1_lout","branding":{"id":"6","key":"tasd","name":"Tullow Aide Service Desk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"tasd","projectId":10005,"serviceDeskId":6,"name":"Tullow Aide Service Desk","description":"Welcome! You can raise a Tullow Aide Service Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"63","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10541,"iconUrl":"https://help.jira.brigidine.qld.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[17],"key":""},{"id":"66","name":"Printing - Assessment","descriptionHtml":"","callToAction":"Printing - Assessment","introHtml":"","icon":10543,"iconUrl":"https://help.jira.brigidine.qld.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[17],"key":""},{"id":"67","name":"Printing - General","descriptionHtml":"","callToAction":"Printing - General","introHtml":"","icon":10458,"iconUrl":"https://help.jira.brigidine.qld.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[17],"key":""},{"id":"64","name":"Scanning","descriptionHtml":"","callToAction":"Scanning","introHtml":"","icon":10458,"iconUrl":"https://help.jira.brigidine.qld.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[17],"key":""},{"id":"65","name":"Tullow Aide","descriptionHtml":"","callToAction":"Tullow Aide","introHtml":"","icon":10458,"iconUrl":"https://help.jira.brigidine.qld.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[17],"key":""}],"reqGroups":[{"id":17,"name":"Active"}],"orderMapping":{"17":[66,67,64,63,65]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjkyNWY2MC0zZTRhLTRlNTctODgzYS1iODA0ZGVkZDkyNDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM4Mjg4NzMsIm5iZiI6MTc3MzgyNzY3MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.8q1fqsLmIyWGhzdq37NcmADWB2SYpPD2XSZ3Om6JpXk","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"4f925f60-3e4a-4e57-883a-b804dedd9247","tokenDurationInMins":20}},"reqCreate":{"id":64,"projectId":10005,"issueType":{"id":"10030","name":"Service Request"},"form":{"name":"Scanning","descriptionHtml":"","callToAction":"Scanning","intro":"","instructions":"","icon":10458,"iconUrl":"https://help.jira.brigidine.qld.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10153","fieldConfigId":"10277","label":"Colour/Black & White","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10236","label":"Colour","selected":false,"children":[]},{"value":"10237","label":"Black & White","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10163","fieldConfigId":"10270","label":"Single or Double side","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10247","label":"Single side","selected":false,"children":[]},{"value":"10248","label":"Double side","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10155","fieldConfigId":"10278","label":"Page size","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10242","label":"A4","selected":false,"children":[]},{"value":"10243","label":"A3","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10158","fieldConfigId":"10279","label":"Select pages","description":"If only specific pages are to be scanned, please provide details in requirements box below","descriptionHtml":"If only specific pages are to be scanned, please provide details in requirements box below","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10216","label":"All pages","selected":false,"children":[]},{"value":"10217","label":"specific pages","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10162","fieldConfigId":"10262","label":"Scanning Specifications","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10244","label":"IA","selected":false,"children":[]},{"value":"10245","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Requirements","description":"Use this field to state any further requirements, - e.g location scanned file to be saved (if not IA) / required filename structure (if not IA) ","descriptionHtml":"Use this field to state any further requirements, - e.g location scanned file to be saved (if not IA) / required filename structure (if not IA)","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due Date","description":"If no due date listed, tickets will be completed within 5 working days","descriptionHtml":"If no due date listed, tickets will be completed within 5 working days","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/64","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/64","calendarParams":{"firstDay":0,"date":"2026-03-18T19:54:33+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjkyNWY2MC0zZTRhLTRlNTctODgzYS1iODA0ZGVkZDkyNDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM4Mjg4NzMsIm5iZiI6MTc3MzgyNzY3MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.8q1fqsLmIyWGhzdq37NcmADWB2SYpPD2XSZ3Om6JpXk","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"4f925f60-3e4a-4e57-883a-b804dedd9247","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=brigidine","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"eae390d1d5a545d5681777771208244eca00a6f1_lout","baseUrl":"https://help.jira.brigidine.qld.edu.au/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://internal.jira.brigidine.qld.edu.au","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4f925f60-3e4a-4e57-883a-b804dedd9247","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"024b6344807e40f4b25d424aaf957994","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://brigidine.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}